We (Holiday Extras Shortbreaks Limited) will protect and respect your privacy and personal information. This document explains how and why we collect and use it. This policy is for customers using any of our sites or services or those operated by Holiday Extras Shortbreaks on behalf of our partners.
Holiday Extras Shortbreaks Limited operates the following website(s) on behalf of Paultons Park Limited
How we use your personal information
We do not knowingly collect any personal information from children under the age of 16. If you are aged under 16 please ask your parent or guardian’s permission before you provide any personal information to us.
As part of processing of your personal data, the following decision(s) may be made automatically:
For fraud detection and prevention our systems might automatically decide that you pose a fraud or money laundering risk or if our processing reveals your behaviour to be consistent with that of known fraudsters or money launderers; or is inconsistent with your previous submissions; or you appear to have, on purpose, hidden your true identity. You have rights in relation to automated decision making: if you want to know more please contact us.
How we keep your data safe
We will take the necessary measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage. When you provide your personal information through our website, it is transmitted across the internet securely using high-grade encryption.
We have high security standards in order to protect your payment card details and are a “PCI DSS” (The Payment Card Industry Data Security Standard) approved organisation.
If we need to disclose your personal information to other businesses, we require that business to have appropriate measures in place to protect your personal information.
Your personal information will be held in our systems, located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes described in this Policy or for other purposes approved by you.
How long do we keep your personal information for?
We will need to store your information if you have an upcoming booking as we need be able to provide the services to you and support you with any enquiries if you contact our customer team.
In most cases, we will keep your personal information for seven (7) years following your last trip unless we are required to keep it for longer due to business, legal or regulatory requirements.
If, having registered for any of our services, you do not use them for a time we may contact you to check you’re still happy to receive communications from us or remove your personal information.
Even if we delete your personal information it may persist on backup or archival media for legal, tax or regulatory purposes.
Your personal data rights
You are entitled to see the personal information we hold about you. We will provide this information free of charge but we may charge a fee to cover our costs if the request is extensive.
Please email email@example.com with the subject “My data request” including the following required information:
- your full name; a description of the information that you are requesting (such as parking booking), including a date range; all of your email addresses (past and present) used to book with Holiday Extras; and
- attach to the email a copy of a current photo ID (e.g. passport photo page).
From the date that we receive all of the required information, we aim to complete your request within one month. We will try to do it quicker but we cannot guarantee that this will be the case.
You are entitled to correct personal information we hold about you that is inaccurate. Please contact us if you would like to update your details.
Deletion rights/right to be forgotten
In certain circumstances you are entitled to ask us to delete the personal information we hold about you.
If you want us to delete your data, please read our FAQs or contact us.
In certain circumstances you are entitled to request that we move, copy or transfer your personal information.
Objection and restriction rights
In certain circumstances you are entitled to object to or restrict Holiday Extras processing your personal information.
You can update your communication preference when you make a booking and can unsubscribe at any time via the unsubscribe links at the bottom of all marketing emails.
To make enquiries or exercise any of your rights please contact our Customer team, details found in the contact section below.
You can also contact Information Commissioner's Office (ICO) which is responsible for making sure that organisations comply with the law on handling personal information.
For the purpose of the the UK Data Protection Legislation and (for so long as and to the extent that the law of the European Union has legal effect in the UK) General Data Protection Regulation ((EU) 2016/679), Holiday Extras is considered to be the data processor and Paultons Park Limited is considered to be the data controller.
Our partners’ privacy policies
We may change this page from time to time, to reflect how we are processing your information. We only use your personal information for the purposes listed. If we need to use it for something else, we'll let you know.
v2.0 Last updated November 2021.