Paultons Park and Peppa Pig World Accessibility Guide
Paultons Park, home of Peppa Pig World, is a brilliant place for the young and the young at heart to visit, but travelling when you have specific accessibility needs can be stressful. Paultons Park have gone the extra mile to make the theme park accessible to all, and we offer some fantastic wheelchair-friendly hotels near Paultons Park.
For a no-stress short break, research and planning is key and in order to make planning your trip easier, we’ve created this short guide to help you start planning your next Paultons Break.
🎢 Paultons Park and Peppa Pig World tickets for your selected visit dates.
🎟️ 2nd Park Day FREE on selected official short breaks.
🏨 Family-friendly hotels close to Paultons Park and Peppa Pig World.
🥐 Breakfast included at selected hotels.
🚗 FREE parking at Paultons Park.
✅ Simple official booking with your hotel, tickets and key trip details shown before you book.
Accessibility at Paultons Park and Peppa Pig World
Different rides and attractions have varied physical restrictions and requirements. Some rides may require wheelchair users to walk to the ride vehicle from their wheelchair and some may require riders to have upper and/or lower body control. There are also restrictions on some rides for those with broken limbs.
To prepare for your visit, read Paultons Park’s current guidance for guests with access requirements. This includes detailed accessibility and ride information.
Queue Assist Pass
Paultons Park offers a Queue Assist Pass for eligible disabled guests who experience difficulty with queueing. Having a registered disability does not automatically qualify a guest for the scheme.
Who is eligible for a Queue Assist Pass?
Guests must have a valid Access Card ID with at least one of the eligible access symbols specified by Paultons Park, covering needs such as difficulty standing, difficulty with crowds, standing and queueing, or urgent toilet requirements.
If you do not already have a suitable Access Card ID, you must register your access requirements before trying to book a pass. Registration can take several working days and may take longer during busy periods, so please apply well before your visit.
Book your Queue Assist Pass before visiting
Queue Assist Passes must be booked in advance for your selected visit date. The number available each day is limited, so booking early is strongly recommended. A Paultons Break and Park admission do not automatically include or reserve a Queue Assist Pass.
How does Queue Assist work?
The pass removes the need for an eligible guest to stand in the main queue while waiting to ride; it does not provide instant access. During the allocated waiting time, guests can enjoy other eligible attractions and facilities. A maximum of two ride bookings can be active at one time.
Important information
- The eligible guest and their Queue Assist wristband must be present when accessing a ride.
- All individual ride restrictions and safety requirements continue to apply.
- The number of accompanying carers permitted varies by ride.
- Rides listed on the pass can generally be accessed through the scheme once per day and may be subject to time restrictions.
- Queue Assist does not apply to character meet and greets, shows, play areas or the Park’s special events.
- Ride operators’ safety decisions are final and staff cannot physically lift guests on or off rides.
Visit the official Queue Assist Pass page to check the latest eligibility rules, register your access requirements and book a pass. Park staff can provide further accessibility guidance during your visit.
Essential Companion Tickets (carer tickets)
An Essential Companion Ticket provides entry to Paultons Park for both the guest with access requirements and their carer under one ticket, with a 50% discount applied to the carer’s entry cost.
Eligibility requires a valid Access Card ID with the +1 or +2 symbol. If you do not already have a suitable Access Card ID, register your access requirements in advance and allow several working days for the application to be processed.
Booking as part of a Paultons Break
When booking a Paultons Break, include and pay for everyone in your party. Once you receive the eligible Access Card ID, contact the Paultons Breaks guest experience team within one month of your visit and provide your booking details. The team will arrange for the relevant refund to be processed by Holiday Extras.
An Essential Companion Ticket does not include access to the Queue Assist Scheme. Queue Assist must be applied for and booked separately.
Guests who need paid professional care support in attendance to enable them to visit Paultons Park should contact the Paultons Breaks guest experience team for further assistance.
Phone: 0800 630 0103
Chat: Live Chat Us
Contact form: Contact Us Form
Read the official Essential Companion Ticket guidance for the latest eligibility requirements and application information.
Accessibility at nearby Paultons Park hotels
Lots of hotels near Paultons Park and Peppa Pig World have great facilities for those with disabilities. Whatever your needs, we’re sure that our handpicked hotels will make sure they’re met appropriately.
Facilities vary from hotel to hotel, but may include:
Disabled parking bays in the hotel car park
Disabled toilets in public areas
Wheelchair-friendly access to public areas including on-site restaurant/bars, leisure facilities and lifts to all floors of the hotel
Guest rooms with adapted facilities which may include emergency pull cords, lowered facilities, walk-in showers and hand rails.
These rooms are often on the ground floor and may be larger than standard rooms to allow greater ease of movement. Facilities and room layouts vary, so review the information for your chosen hotel and contact our team before booking to confirm that it meets your specific accessibility requirements.
Three hotels with strong accessibility facilities
The following hotels are currently available through Paultons Breaks and provide some of the most comprehensive accessibility facilities in our hotel range. Accessible rooms are limited and must be confirmed before booking.
voco Winchester Hotel & Spa
The hotel has eight wheelchair-accessible rooms. Features include grab rails, raised toilets, clear turning space in the bathroom, handheld showers and built-in transfer shower seats. Public facilities are accessible, lifts serve every level, and there are eight designated accessible parking spaces.
Holiday Inn Express Southampton M27, Jct.7
The hotel has eight accessible rooms with grab rails, accessible bathroom controls, clear turning space and showers with built-in transfer seats. Public facilities and toilets are accessible, lifts serve every level, and designated accessible parking and a drop-off point are available.
Holiday Inn Express Southampton - West
The hotel has six accessible rooms with walk-in showers, grab rails, emergency pull cords, lowered facilities and connecting-room options for carers. Public areas are wheelchair accessible, there is lift access to every floor, and accessible parking is available.
Accessibility needs vary from person to person. Please contact our team before booking so the hotel can confirm room availability, layouts and any specific facilities you require.
Paultons Breaks packages are now available and include your Paultons Park and Peppa Pig World tickets and an overnight stay at a local hotel with breakfast.
Make it an official Paultons Break
Turn your plans into a simple official Paultons Breaks package with nearby hotel options, park tickets and key trip details shown before you book.
Search live dates to compare current availability, prices and selected short-break benefits.
For full terms and conditions, please see Terms and Conditions.