Paultons Breaks Book with Confidence Guarantee
We’ve put ample safety measures in place to ensure you and your family have a safe Short Break, full of the same magic as always.
We’ve been awarded the VisitEngland industry approved ‘We’re Good to Go’ charter mark, which verifies that we meet the Government and public health guidance on COVID-19 and that we meet all the required health and safety measures, to ensure we deliver you the best possible guest experience in light of the enhanced procedures we are operating within.
Our Book with Confidence Guarantee will only apply to your package if you have made your booking up to and including the 16th May 2022.
OUR SHORT BREAKS BOOK WITH CONFIDENCE GUARANTEE AND PROMISE TO YOU:
Our COVID guarantee applies to all bookings (even if you don't have cancellation protection). In the event of:
1. Government travel restrictions
If you are affected by either local or national travel restrictions please contact our Guest Experience Team at least 3 days prior to your stay to discuss your booking.
You will be issued a voucher that you can use as payment towards any future break (any package, hotel, party type).
2. Sickness / Isolation due to COVID-19
If you are affected by either of these please contact our Guest Experience Team at least 3 days prior to your stay to discuss your booking. You will be issued a voucher that you can use as payment towards any future break (any package, hotel, party type)
In the event of Paultons Park / Peppa Pig World or Hotel closure due to COVID-19:
- As a Short Breaks customer, you will automatically receive a voucher via email to use as payment on a future break - there is no need to contact us, you will receive a voucher with all the details for how you can redeem this against a future stay.*
Terms and conditions.
Our Book with Confidence Guarantee will only apply to your package if you have made your booking up to and including the 16th May 2022.
*All vouchers issued on or after 16th August 2021 must be redeemed within 6 months of the issue date and will be non-refundable. (Your stay date does not have to be within the 6 month period).
Vouchers will be issued no less than 36 hours prior to arrival (in the event of sickness/isolation due to COVID-19 or Government travel restrictions). Vouchers are subject to terms and conditions. All bookings and vouchers are protected by the Package Travel Regulations, please click here to find out more.
If you need to make any changes to your booking because you are self-isolating, you must contact us 3 days prior to your stay.
All other standard booking terms and conditions apply.
If you chose to amend your Short break to a new date – please be aware if your new booking is more expensive than your original booking, you will need to pay any additional costs in full at the time of amendment. Any alteration requested within 24 hours of the date of ticket entrance to Paultons Park or within 24 hours of the hotel stay will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 5 of our terms and conditions.
Our Book with Confidence Guarantee will only apply to your package if you have made your booking up to and including the 16th May 2022.
Our cancellation protection is a separate offer and remains available at the same time as the COVID-19 Book with Confidence Guarantee.